Grievance Redressal

Welcome to the Smile Return Grievance Redressal

At Smile Return, we are committed to providing exceptional dental care and ensuring our patients have a positive experience. We value your feedback and take any grievances seriously. This page outlines our process for addressing your concerns and ensuring that your voice is heard.

How to File a Grievance

If you have a concern or complaint, please follow these steps:

1. Contact Us Directly

   • Phone: 0651 4502624
   • Email: helpdesk@smilereturn.com
   • In-Person: Visit our clinic during working hours. Our team is here to assist you.

2. Provide Detailed Information
   When contacting us, please include:

   • Your name and contact details
   • A description of your grievance
   • Any relevant dates or details related to your visit
   • Desired resolution (if applicable)

3. Acknowledgment
   We will acknowledge receipt of your grievance within 7 business days.

Our Commitment to You

• Timely Response
  We aim to resolve grievances promptly and will keep you updated on the progress of your concern.

• Fair Investigation
  Each grievance will be investigated thoroughly and fairly, with all relevant parties involved.

• Confidentiality
  Your privacy is important to us. All grievances will be handled with confidentiality.

Resolution Process

1. Initial Review
   Our dedicated team will conduct an initial review of your grievance.

2. Investigation
   We will gather information and insights from our staff involved to ensure a comprehensive understanding.

3. Resolution Communication
   Once a resolution is reached, we will communicate the outcome to you within 7 days.

4. Follow-Up
   We may follow up to ensure that the resolution meets your expectations and that you are satisfied with the outcome.

Feedback Loop

We appreciate your feedback, whether positive or negative. It helps us improve our services. If you are satisfied with the resolution, we would love to hear about it! If not, please let us know so we can continue to improve.

Contact Us

For any further questions or to submit a grievance, please contact us:

• Phone: 0651 4502624
• Email: helpdesk@smilereturn.com
• Address: BIT More, Hombai, NH-33, Ranchi (JH)

Thank you for choosing Smile Return. Your satisfaction is our priority!